Terms of Service

1. Introduction

Welcome to Ride Sync, a service provided by Ride Sync, LLC, a company headquartered in Dallas, Texas, United States. These Terms of Service (hereafter "Terms") govern your use of our platform, which offers a suite of powerful tools, including invoicing, quoting, reservation, and scheduling software, designed to streamline operations for transportation companies. By accessing and using our services, you agree to be bound by these Terms. Please read them carefully.

2. Acceptance of Terms

To create an account on Ride Sync, you must be at least 18 years old. By using our platform, you affirm that you meet this age requirement and agree to comply with these Terms.

3. Account Registration

To gain access to our powerful software suite, you must complete the registration process through our user-friendly app. It's your responsibility to provide accurate, up-to-date, and complete information during the registration process, ensuring that we can serve you efficiently.

4. Services Offered

Ride Sync empowers transportation companies with a range of powerful tools and features through our website. These services include, but are not limited to, efficient invoicing, accurate quoting, seamless reservation management, and precise scheduling capabilities.

5. User-Generated Content

Ride Sync operates as a platform for transportation management and does not host user-generated content. All data entered into the system, such as customer information and operational details, remains the sole property of the respective users.

6. Payment and Billing

To streamline your experience, we facilitate payments through Stripe and prefer credit card transactions. By using our services, you agree to maintain accurate, up-to-date, and complete payment information for the duration of your subscription. Failure to do so may result in service interruption.

7. Warranties and Guarantees

Ride Sync operates with the utmost commitment to quality, but we do not offer any express or implied warranties or guarantees regarding the performance, reliability, or outcomes of our services. We do, however, commit to providing support and assistance to the best of our abilities.

8. Unacceptable Behaviors

Unlawful activities, prohibited sales, or any actions that contravene our Terms are strictly forbidden on our platform. This includes, but is not limited to, any activities that violate local, state, or federal laws. We maintain the right to enforce these standards and terminate accounts or report such activities to the relevant authorities.

9. Termination

If a user account falls behind on subscription payments and remains in arrears for 30 days, Ride Sync reserves the right to delete the account. Additionally, we retain the authority to terminate accounts in the event of policy violations, as specified in these Terms.

10. Intellectual Property

All data stored within the Ride Sync system belongs to the user and will not be sold, shared, or distributed without explicit user consent, unless required by law. However, Ride Sync may utilize aggregated customer data, including email addresses and phone numbers, for legitimate business purposes, such as improving our services and customer outreach.

11. Service Availability and Changes

Ride Sync strives to maintain the availability of our services but may occasionally undergo maintenance or experience downtime. We reserve the right to modify, suspend, or discontinue services as needed and will notify users of changes that may impact their experience. While we make every effort to minimize service disruptions, we are not liable for any losses or damages resulting from such disruptions.

12. User Responsibilities

By using Ride Sync, users agree to comply with all applicable laws and regulations. You are responsible for ensuring that your use of our services does not infringe upon the rights of others or compromise the security and integrity of the platform.

13. Limitation of Liability

Ride Sync is committed to delivering exceptional services, but we cannot guarantee the absence of disruptions, errors, or the security of your data. Therefore, we limit our liability for any damages, losses, or interruptions related to the use of our services. You agree to use our services at your own risk.

14. Indemnification

Users agree to indemnify and hold Ride Sync, its affiliates, and its employees, harmless from any claims, damages, liabilities, or expenses arising out of your use of our services, including any breach of these Terms.

15. Dispute Resolution

In the event of a dispute, users agree to resolve issues through arbitration or mediation, as per industry standards, in an effort to avoid protracted litigation.

16. Force Majeure

Ride Sync will not be held responsible for service disruptions or failures caused by circumstances beyond our control, such as acts of nature, war, terrorism, labor disputes, or other uncontrollable events.

17. Prohibited Uses

Activities or content that are illegal, harmful, or violate these Terms are strictly prohibited. Violations may result in account termination or legal action.

18. Communication Preferences

Users can manage their communication preferences and opt out of specific notifications, ensuring a personalized and unobtrusive experience.

19. Feedback and Suggestions

Ride Sync values user feedback and suggestions to enhance our services. By providing feedback, users agree that we may use their ideas for service improvement without any obligation to compensate or acknowledge the source of the ideas.

20. Third-party Links

Our platform may contain links to third-party websites or services. Ride Sync disclaims responsibility for the content and practices of these third parties. You agree that your use of third-party services is at your own risk.

21. User Support

For user support, please reach out to our dedicated customer support team at info@myridesync.com. We are here to assist you with any questions or issues you may encounter.

22. Termination by User

Users may terminate their accounts at any time by following the provided instructions. It's important to note that data retention policies may apply, and you are responsible for any outstanding payment obligations.

23. Termination by the Company

In addition to non-payment, Ride Sync may terminate accounts for violations of these Terms. This includes any activities that breach the acceptable use policy or that compromise the security and integrity of the platform.

24. Entire Agreement

These Terms represent the entire agreement between the user and Ride Sync regarding the use of our services and supersede all prior agreements, whether written or oral.

25. Assignment

Users may not transfer their accounts or rights to another party without our express consent.

26. Waiver

Failure to enforce any part of these Terms does not constitute a waiver of rights.

27. Severability

If any part of these Terms is deemed unenforceable, the remaining provisions will remain in effect.

28. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Texas, United States. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the federal and state courts located within the State of Texas.

29. Contact Information for Legal Inquiries

For legal inquiries, including questions, concerns, or claims related to these Terms, please contact our legal department at info@myridesync.com

30. Early Cancellations

At Ride Sync, we strive to provide flexible and customer-friendly services. For our paid plans, cancellations of monthly plans are non-refundable, meaning once you subscribe for a month, you are committed to the full term of the subscription period. However, we offer an option for early termination of annual plans. If you choose to cancel your annual plan before the end of the subscription period, a 25% early termination fee of the remaining balance will apply. This ensures that we can continue to offer competitive pricing and maintain the quality of our services. Thank you for choosing Ride Sync. We are committed to ensuring transparency and satisfaction in all aspects of our service.

31. Downtime Liability

At Ride Sync, we strive to provide reliable and continuous service. However, we want to clarify that we are not responsible for any lost business resulting from downtime. While we make every effort to ensure our platform is always available and functioning properly, occasional outages or maintenance periods may occur. By using our services, you acknowledge and accept that such downtime is a possibility and that Ride Sync shall not be held liable for any financial losses or business interruptions caused by these events.

32. Email Notifications Terms of Service

Acceptance of Email Notifications

By subscribing to receive email notifications from Ride Sync, you agree to these Email Notifications Terms of Service. When you provide your email address and consent to receive email notifications, you authorize Ride Sync to send you emails related to your account, including but not limited to reservation confirmations, updates, reminders, promotional offers, newsletters, and alerts.

Email Frequency

The number of emails you receive will vary based on your interactions with Ride Sync and your preferences. You may receive email notifications related to bookings, updates, promotions, newsletters, and other services provided by Ride Sync.

Costs and Fees

Ride Sync does not charge users to receive email notifications. However, please be aware that your internet service provider may charge you fees related to data usage. Check with your provider for details on any applicable fees.

Opting Out

If you wish to stop receiving email notifications from Ride Sync, you may opt-out at any time by clicking the "unsubscribe" link provided in any email you receive from us. You may also contact our customer service team directly to request removal from our email list. Please note that opting out of email notifications will not affect your ability to use other services provided by Ride Sync.

Help and Support

If you need assistance with email notifications or have questions about this service, you can contact our customer service team directly. We will provide additional information or help as needed.

Delivery of Email Notifications

Email notifications are provided on an "as-is" basis. Delivery of email notifications is subject to effective transmission by your email service provider and may be impacted by network limitations, interruptions, or issues outside of Ride Sync’s control. Ride Sync is not responsible for any delays or failures in the receipt of any email messages.

Privacy and Data Security

Your privacy is important to us. By subscribing to email notifications, you acknowledge that Ride Sync will collect and use your email address to send you email notifications in accordance with our Privacy Policy. We take reasonable measures to protect the information you provide to us from unauthorized access, disclosure, or misuse.

Changes to Email Notifications Terms of Service

Ride Sync reserves the right to modify these Email Notifications Terms of Service at any time. Changes to the Email Notifications Terms of Service will be posted on this page, and we encourage you to review this page regularly for any updates. Your continued use of the email notification service after any changes have been made constitutes your acceptance of the new terms.

33. SMS Notifications Terms of Service

Acceptance of SMS Notifications

By opting in to receive SMS notifications from Ride Sync, you agree to these SMS Terms of Service. When you provide your mobile phone number and consent to receive SMS notifications, you are authorizing Ride Sync to send you text messages related to your account, including but not limited to reservation confirmations, updates, reminders, promotional offers, and alerts.

Message Frequency

The number of SMS notifications you receive will vary based on your interactions with Ride Sync and your preferences. You may receive SMS notifications related to bookings, updates, promotions, and other services provided by Ride Sync.

Costs and Fees

Ride Sync does not charge users to receive SMS notifications. However, standard message and data rates may apply. Please check with your mobile service provider for details on applicable fees.

Opting Out

If you wish to stop receiving SMS notifications from Ride Sync, you may opt-out at any time by replying "STOP" to any text message you receive from us. You may also contact our customer service team directly to request removal from our SMS list. After opting out, you may receive a confirmation message verifying that you have unsubscribed from SMS notifications. Please note that opting out of SMS notifications will not affect your ability to use other services provided by Ride Sync.

Delivery of SMS Notifications

SMS notifications are provided on an "as-is" basis. Delivery of SMS notifications is subject to effective transmission by your mobile service provider and may be impacted by network limitations, interruptions, or issues outside of Ride Sync’s control. Ride Sync is not responsible for any delays or failures in the receipt of any SMS messages.

Privacy and Data Security

Your privacy is important to us. By opting in to SMS notifications, you acknowledge that Ride Sync will collect and use your mobile phone number to send you SMS notifications in accordance with our Privacy Policy. We take reasonable measures to protect the information you provide to us from unauthorized access, disclosure, or misuse.

Changes to SMS Terms of Service

Ride Sync reserves the right to modify these SMS Terms of Service at any time. Changes to the SMS Terms of Service will be posted on this page, and we encourage you to review this page regularly for any updates. Your continued use of the SMS notification service after any changes have been made constitutes your acceptance of the new terms.

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